Leadership Essentials: Accountability

Several years ago I learned a great lesson on accountability from a manager. I made a small mistake that had a MASSIVE impact. And, my massive, I mean that every account, hundreds of thousands of accounts, in the organization was affected to some degree.

As soon as I realized the error I reported it to my manager. She took it and notified the rest of the management team. She was the face of the problem outside of the team. She let me do what needed to be done to fix the problem and never put me in the position of having to answer questions from anyone other than her. She owned the problem and was accountable for my actions.

As a leader, you are accountable for your own actions and the actions of those whom you lead. The buck stops with you!

This experience, while harrowing, built trust among the team and between me and my manager. I knew from that moment on that my manager would have my back!

I found this short article on ways to be more accountable helpful: http://www.brandonhall.com/blogs/the-buck-stops-here-a-culture-of-accountability-drives-effective-leadership/

Published by Leadership Amplified

I am motivated to be better today than I was yesterday in hopes that my children will see that improvement is continual. I am creative--not in an artistic way--but more in seeing things from different perspectives and making connections. I have realized I truly enjoy improvement and innovation. As a member of The Church of Jesus Christ of Latter-day Saints, I am a devoted Christian who knows Christ as my savior. I strive to show my gratitude each day by working to raise others up.

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